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Escudo de Colombia y texto de la Unidad para las Víctimas

Mission and vision


Our mission is to lead State and Society’s actions to assist and comprehensively repair the victims, in order to contribute with the social inclusion process and peace.


By 2021, we will have achieved that the Victims, comprehensively repaired, could exercise their citizenship and contribute to the social inclusion and peace.

Strategic Approach

To bring the State and the Victims together through an efficient coordination and transforming actions promoting the effective participation of victims in their reparation process.

Strategic objectives

  • To work jointly with the victims in the comprehensive reparation process to reconstruct and transform their life projects.
  • To bring the State closer to the victims in order to give them a relevant, efficient, sustainable and timely offer.
  • To define jointly with the territorial entities the implementation of Law 1448/2011, its Regulatory Decrees, and Law Decrees.
  • To actively bind the civil society and the international community together, in the processes to comprehensively repair the victims of the armed conflict.
  • To strengthen the trust , collaboration and innovation culture, to guarantee a dignified, respectful and differential care.

  • Tactical objectives

  • To build and implement, together with the collective subjects of reparation, the measures and actions designed for the comprehensive reparation.
  • To give assistance and individual reparation for the victims guaranteeing their active participation in the process.
  • To return or relocate the victims of the armed conflict in security, dignity, and willfulness conditions.
  • To increase the flexibility and create the offer for the overcoming of the vulnerability situation and the comprehensive reparation.
  • To guarantee that victims – even those who are abroad-, participate in the formulation and implementation of the public policy on comprehensive assistance and reparation.
  • To give technical and budgetary support to the territorial entities for the fulfillment of responsibilities in the territorial implementation of the 1448/2011 Law, and the Law Decrees.
  • To create effective mechanisms to do the follow-up of the 1448/2011 Law in the territories.
  • To position the comprehensive reparation of the victims as an innovative, transforming and peace-building experience.
  • To do some social pedagogic actions, focused on the recognition of victims as subjects of rights and the full execution of their citizenship.
  • To promote, within the society and the international community, the networking linked to the support and solidarity with the victims of the armed conflict.
  • To work in a collaborative way, managing the knowledge and promoting the confidence.
  • To consolidate the culture on information management with quality and opportunity.
  • To count on a motivated staff, in line with the organizational structure of the Unit.
  • To manage the Fund (Fund for the Victims Assistance and Reparation) resources to implement the reparation measures.
  • To increase the resources that the Snariv entities give for the victims’ assistance.
  • To support the financing of the competences of territorial entities, face to the victims assistance.
  • To promote the compromise of the society and the international community in the financing of the comprehensive reparation.
  • To achieve the efficiency and impact of the execution of resources.
  • To implement a Comprehensive Assistance System in order to give an effective answer to the victims and citizens.
  • To have an Integrated Platform of Information Systems in order to develop an efficient assistance.
  • To count on a communication strategy with inclusive language, promoted by the citizens.
  • To count on a strategy of effective internal communication, focused on the collaborative work.
  • To permanently innovate the processes, facilitating access to the institutional offer.
  • To strengthen the induction and training process of human talent, according to the principles regulating the Social State of Law.
  • To implement a culture of quality management, which improves the efficacy, efficiency and effectiveness of processes.

  • Institutional and operational policies

    Policy on victims’ assistance. The Unit recognizes the victims of the armed conflict as the center of its mission. This is the reason why we have opened multiple channels, allowing the victims to access the institutional offer of the Unit and the SNARIV, and we act accordingly as required, to guarantee the assistance, attention, and comprehensive reparation in the territory. We act with a participative, differential, inclusive, and decent approach, for the reestablishment of rights and the reconciliation; and peace-building.

    Planning and control policy. The Victims’ Unit plans, performs, verifies, and improves all its acts, achieving the resources’ efficiency and efficacy, for the fulfillment of its objectives.

    In this sense, the Unit acts under the principles of self-control, self-management, and self-regulation. The responsibility of the planning process and control lies with all areas and therefore, all the public officials.

    Policies on Goods and Services. The Victims’ Unit acquires goods and services, in order to implement the public policy for victims, guaranteeing their selection with a transparent procedure. Also, protecting the effective use of resources and promoting scale economies through the timely identification of each area necessities and their articulation with the general plan of acquisition. In this way, the Unit reduces the number of hiring processes, assures the efficient functioning of the entity, and the optimal provision of basic services for the victims.

    The final responsibility for the goods and services affects mainly the areas that request them. Each area, by their experience and specific knowledge, is in charge of technically defining the needs and conditions of each good or service, by applying the processes and procedures established by the entity.

    Non-concentration policy. The Unit materializes the assistance, attention, and comprehensive reparation policy, through the institutional presence in the territories. It means, through the Territorial Directions and under comprehensive guidelines, coordinated and differential from the national level.

    Communication policy. The internal and external communication informs, spreads, gives context, and makes public the progress and challenges of the Unit, in the implementation of the Victims Law. It includes the strengthening of the institutional image and the confidence in the entity, as well as the appropriation and participation of the victims, the State, the society and the international community.

    The use of IT’s will be promoted. Communication pieces will also be generated, following communication protocols from the entity.

    Information management Policy. The Victims Unit guarantees the opportunity, reliability, and security of the information through standard procedures, appropriated channels and a strong technological platform that allows control and access for the public servants.

    Public servants will use the information in a responsible way, subject to disciplinary sanctions that could take place if they do not follow this instruction.

    Labor welfare. The Victims Unit recognizes the sensibility of the subjects that it manages and therefore, it ensures the physical and emotional security, and the quality of life of the public servants.

    Human Talent Management Policy. The UNIT develops its institutional capacity to react properly to both internal and external needs, in equal opportunities for its public employees, through transparent processes, in the hiring process, induction, re-induction, training, evaluation, and retirement.

    Risk Management Policy. The Unit manages its risks in the strategic, mission, support, and control processes, aiming at optimizing its efficacy, through the identification, analysis, evaluation of risks, and definition of strategies for its mitigation.

    Policy on the Integrated System of Management. The Victims’ Unit implements and improves the Integrated System of Management, coordinating its processes in an effective way, executing the SNARIV policies, and following legal requirements.

    Nonsmoking and no alcohol and drugs policy. The Victims Unit, conscious of the damages of alcohol, tobacco and drugs, prohibits their consumption during working schedules.

    Good care policy. The Unit establishes the Good Care policy, assuming the institutional responsibility that represents taking care of its staff. This is a way to guarantee the fulfilment of the Victims and Land Restitution Law.

    The Victims’ Unit pledges to support the following actions:

  • To inform the public employees, contractors and contributors on the physical and psychological illnesses caused by alcohol, tobacco, and drugs abuse.
  • Take the necessary actions when there are breaches of these indications, according to the Single Colombian Disciplinary Code.








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