Guide of procedures and services

In this guide, you will find a basic orientation of main procedures that are carried out before the Unit for Attention and Integral Reparation to Victims: where to go, how to do it, what documents must be presented, etc.

For more detailed information, you can use our citizen service channels: Telephones 01- 8000-911-119 from any landline nationwide, and 4261111 in Bogota, or through this website, in the chat sections, return call or video call, which you will find in the icons on the right.

Check the menu on the right to select the topic of interest.